Shipping & Delivery Policy
Shipping Policy
Last Updated: September 2026
At Sri Lakshmi Poly House, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders for our Medila Home Care & Car Care products are processed and delivered.
1. Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
We make reasonable efforts to process orders promptly. Processing time may vary depending on:
- Product availability
- Order quantity
- Delivery location
- Bulk or institutional requirements
- Verification of order details
For large or bulk orders, our team may contact you to confirm the quantity, pricing, and delivery arrangements.
2. Delivery Locations
We aim to provide delivery services to locations covered by our available logistics partners.
Delivery availability may vary depending on the delivery address, product quantity, and courier service coverage.
3. Delivery Time
The estimated delivery time will depend on the destination and logistics service selected.
Delivery may take longer during:
- Public holidays
- Weekends
- Festivals
- Adverse weather conditions
- High-demand periods
- Remote-area deliveries
- Unforeseen logistical circumstances
The delivery timeline displayed at checkout or communicated by our team should be treated as an estimate.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be communicated or displayed during the ordering process.
For bulk and institutional orders, shipping charges may vary depending on the order quantity and delivery location.
5. Order Tracking
Where tracking is available, customers may receive tracking information through the applicable delivery service.
Tracking availability and delivery updates depend on the logistics partner handling the shipment.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete address
- PIN code
- Contact number
Sri Lakshmi Poly House will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Delayed Delivery
We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances outside our reasonable control.
If an order is significantly delayed, customers may contact us using the details provided below for assistance.
Under the Consumer Protection (E-Commerce) Rules, e-commerce entities are required to provide relevant delivery and shipment information, and applicable consumer remedies can arise where goods are delivered late from the stated delivery schedule, subject to the rules and force-majeure exception.
8. Damaged Package
If your package appears damaged at the time of delivery:
- Check the package before accepting it where possible.
- Take photographs or video of the package and product.
- Contact us as soon as possible with your order details.
- Do not discard the original packaging until the issue has been reviewed.
We will assess the issue and provide an appropriate resolution according to our applicable Return, Replacement & Refund Policy.
9. Missing or Incorrect Products
If you receive a product that is missing, incorrect, or different from your confirmed order, please contact us with:
- Order number
- Product details
- Photographs/videos, where applicable
- Description of the issue
Our team will review the matter and assist you with the appropriate resolution.
10. Bulk & Institutional Orders
For large quantities required by schools, colleges, hostels, hospitals, hotels, PGs, offices, and other institutions, delivery arrangements may be discussed separately.
Bulk orders may have different:
- Processing times
- Shipping charges
- Delivery arrangements
- Minimum order quantities
Customers can contact us for a customized quotation and delivery details.
11. Delivery Attempts
The delivery partner may make multiple delivery attempts according to its applicable procedures.
Customers should ensure that the provided phone number is reachable during the delivery period.
12. Contact Us
For shipping-related questions or assistance, please contact:
Sri Lakshmi Poly House
Sy. No. 357, Thorruru, RR Dist., TG – 501511
Phone: 7981477789
Email: slph7789@gmail.com