Terms & Conditions

Last Updated: September 2026

Welcome to Sri Lakshmi Poly House. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store. By accessing or using this website, you agree to comply with these terms.

1. About Our Website

This website is operated by Sri Lakshmi Poly House and provides information and ecommerce services for our Medila Home Care & Car Care cleaning products.

Our products include home-care and car-care cleaning solutions for residential, commercial, institutional, and other general cleaning requirements.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pack sizes, and prices displayed on the website are accurate.

However:

• Product colours and appearance may vary slightly from photographs.
• Packaging or labels may change from time to time.
• Product availability may change without prior notice.
• Customers should read and follow the instructions and precautions provided on the product packaging before use.

3. Product Usage & Safety

Customers are responsible for using products according to the instructions provided on the product label.

• Do not mix cleaning chemicals unless specifically instructed.
• Keep cleaning products away from children.
• Store products appropriately as instructed on the packaging.
• Use products only for their intended purpose.
• Follow all safety precautions mentioned on the product label.

Sri Lakshmi Poly House shall not be responsible for damage resulting from misuse, improper storage, unauthorized mixing, or use contrary to the product instructions.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information, including:

• Name
• Contact number
• Delivery address
• Email address, where applicable
• Product and quantity details

We reserve the right to contact you to verify order details when necessary.

5. Order Confirmation

An order placed through the website is subject to confirmation and product availability.

We reserve the right to cancel or modify an order where necessary due to:

• Product unavailability
• Incorrect product or pricing information
• Incomplete customer information
• Delivery-related limitations
• Technical or system errors
• Other circumstances beyond our reasonable control

If payment has already been received for an order that we cancel, the applicable refund will be processed according to our refund policy.

6. Pricing

All product prices displayed on the website are subject to change without prior notice.

Any applicable taxes, shipping charges, or other charges will be displayed during the ordering process where applicable.

In the event of an accidental pricing or technical error, we reserve the right to correct the error and communicate the updated information before fulfilling the order.

7. Payment

Customers must use the payment methods made available on the website.

Orders may be processed only after successful payment confirmation where prepaid payment is required.

We do not store complete payment card information on our website unless specifically stated through an authorized payment service provider.

8. Shipping & Delivery

We aim to process and deliver orders within the estimated timeframe communicated on the website or during the ordering process.

Delivery times may vary depending on:

• Product availability
• Delivery location
• Courier/logistics service
• Weather conditions
• Public holidays
• Unforeseen circumstances

Delivery delays caused by circumstances beyond our reasonable control may occur.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Sri Lakshmi Poly House will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

10. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as possible with relevant order details and supporting photographs/videos where requested.

We will review the issue and provide an appropriate resolution in accordance with our applicable return, replacement, or refund policy.

11. Returns, Replacement & Refunds

Returns, replacements, and refunds are subject to the applicable Return & Refund Policy displayed on our website.

Certain products may not be eligible for return due to their nature, opened packaging, usage, contamination, or other applicable conditions.

Customers should review the Return & Refund Policy before placing an order.

12. Bulk & Institutional Orders

Sri Lakshmi Poly House accepts enquiries for bulk and institutional requirements.

Bulk orders may be subject to:

• Minimum order quantities
• Product availability
• Special pricing
• Delivery arrangements
• Customized quotation terms

For bulk requirements, customers may contact us directly for a quotation.

13. Intellectual Property

All content available on this website, including:

• Logos
• Brand names
• Product images
• Text
• Graphics
• Website design
• Icons
• Photographs

is owned by or used with authorization by Sri Lakshmi Poly House or the respective rights holder.

You may not reproduce, copy, modify, distribute, or commercially use website content without prior written permission.

14. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, temporary interruptions may occur because of:

• Maintenance
• Technical issues
• Server problems
• Internet connectivity
• Security incidents
• Circumstances beyond our control

We do not guarantee uninterrupted or error-free website access.

15. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other service providers.

Your use of such services may also be subject to the respective third party’s terms and policies.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how information submitted through the website may be handled.

17. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website.
• Interfere with website security or functionality.
• Upload malicious software or harmful content.
• Copy or misuse website content.
• Provide false or misleading information.
• Use the website to conduct fraudulent activities.

18. Limitation of Liability

Sri Lakshmi Poly House will make reasonable efforts to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, we are not responsible for losses resulting from improper product use, misuse, unauthorized modifications, incorrect information supplied by the customer, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.

19. Changes to These Terms

Sri Lakshmi Poly House may update these Terms & Conditions from time to time to reflect changes in our services, products, website, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be handled in accordance with applicable Indian laws and jurisdiction.

21. Contact Us

For questions regarding these Terms & Conditions, products, orders, or bulk enquiries, please contact us:

Sri Lakshmi Poly House
Sy. No. 357, Thorruru, RR Dist., TG – 501511
Phone: 7981477789
Email: slph7789@gmail.com