Return Policy
Return & Refund Policy
Last Updated: September 2026
At Sri Lakshmi Poly House, we aim to provide quality Medila Home Care & Car Care products and a smooth shopping experience. This Return & Refund Policy explains when a product may be eligible for return, replacement, or refund.
This policy should be read together with our Terms & Conditions and Shipping Policy.
1. Eligibility for Returns
A product may be eligible for return or replacement if:
- The wrong product was delivered.
- The product received is damaged or defective.
- The product is missing from the order.
- The product received does not match the confirmed order.
- There is another genuine issue with the product that is covered under applicable consumer law.
Products should generally be unused, unopened, and in their original packaging, unless the issue itself concerns damage or a product defect.
2. Products That May Not Be Eligible
Due to the nature of cleaning products, returns may not be accepted for products that have been:
- Opened or used.
- Damaged after delivery due to improper handling.
- Transferred to another container.
- Mixed with other chemicals or substances.
- Stored or used contrary to the instructions on the product label.
This does not affect any rights or remedies available to consumers under applicable law.
3. Damaged Products
If your order arrives damaged:
- Take clear photographs/videos of the package and product.
- Keep the original packaging.
- Contact us as soon as possible.
- Provide your order number and details of the issue.
Our team will review the information and determine the appropriate resolution.
4. Wrong Product Received
If you receive a product different from what you ordered, please contact us with your order number and photographs of the product received.
After verification, we may arrange an appropriate replacement, return, or refund as applicable.
5. Missing Products
If any product or quantity is missing from your order, contact us with your order details.
We will verify the order and delivery information and assist with the appropriate resolution.
6. Return Request Process
To request a return, replacement, or refund, contact us using:
Phone: 7981477789
Email: slph7789@gmail.com
Please provide:
- Order number
- Customer name
- Contact number
- Product name
- Reason for the request
- Photographs/videos where applicable
7. Inspection & Approval
All return, replacement, and refund requests may be subject to verification.
We may request photographs, videos, or other information necessary to understand the issue.
Once the request is reviewed, we will communicate the applicable resolution.
8. Refunds
Where a refund is approved, the refund amount will generally correspond to the amount paid for the eligible product/order, subject to the applicable circumstances and law.
Refunds will be processed through the applicable payment method or another appropriate method communicated by Sri Lakshmi Poly House.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
9. Shipping Charges
Where a return or replacement is approved because the product was incorrectly supplied, damaged, defective, or otherwise eligible under applicable law, the applicable shipping/return arrangements will be communicated by our team.
For other return requests, any applicable shipping or handling charges will depend on the circumstances and will be communicated before processing the return.
10. Cancellation of Orders
Cancellation requests should be made as early as possible after placing an order.
Once an order has been dispatched or delivered to the logistics partner, cancellation may no longer be possible and the customer may need to follow the applicable return process.
11. Bulk & Institutional Orders
Bulk and institutional orders may be subject to separate quotation, delivery, cancellation, return, and refund terms agreed upon at the time of the order.
Customers placing large orders should confirm the applicable terms with our team before payment.
12. Consumer Rights
Nothing in this policy is intended to restrict rights or remedies available to consumers under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital/electronic networks. The rules also address situations involving goods that do not conform to advertised or agreed specifications and certain delayed deliveries.
13. Policy Changes
Sri Lakshmi Poly House may update this Return & Refund Policy when necessary. Any updated version will be published on this page with a revised Last Updated date.
14. Contact Us
For return, replacement, cancellation, or refund enquiries:
Sri Lakshmi Poly House
Sy. No. 357, Thorruru, RR Dist., TG – 501511
Phone: 7981477789
Email: slph7789@gmail.com